Understanding Your Data Rights with SLOTA

We recognise that your personal data is important, and we are committed to upholding your rights regarding its management. As a player at SLOTA, you have several key rights concerning your data, which we aim to facilitate with clarity and respect. Our approach is built on transparency, ensuring you understand how your information is used and how you can exercise control over it.

Your Key Data Protection Rights

We are committed to ensuring you understand and can exercise your data protection rights. These rights are fundamental to how we operate and manage your information. The primary rights available to you include:

• **The Right to Access:** You have the right to request confirmation as to whether we process your personal data and, if so, to obtain access to that data. This allows you to see the information we hold about you.
• **The Right to Rectification:** If you find that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. We strive to maintain accurate records.
• **The Right to Erasure (Right to be Forgotten):** Under certain conditions, you may request that we delete your personal data. This right is subject to legal and operational requirements, such as ongoing investigations or regulatory obligations.
• **The Right to Restriction of Processing:** You can request that we restrict the processing of your personal data in specific circumstances. This means we would only store the data, but not use it, unless you provide consent or it is for legal purposes.
• **The Right to Object:** You have the right to object to the processing of your personal data based on our legitimate interests or for direct marketing purposes. We will cease processing unless compelling legitimate grounds apply.

Exercising Your Rights with SLOTA

To exercise any of these rights, you can contact us directly. We have established channels to ensure your requests are handled efficiently and securely. When you make a request, we will need to verify your identity to protect your data from unauthorised access.

To safeguard your personal information, we require you to provide sufficient identification before we can process your request. This typically involves providing details that match your account information, such as your username, registered email address, and potentially other verifiable information. In some cases, we may request copies of documents, as outlined in our KYC (Know Your Customer) policy, to ensure the request genuinely comes from you.

We aim to respond to all valid data rights requests promptly. Under applicable data protection regulations, we are generally required to respond without undue delay and in any event within one month of receiving your request. If your request is complex or we receive a large volume of requests, we may extend this period by a further two months, in which case we will inform you within the initial one-month period.

How to Contact Us

You can submit your data rights requests through our primary support channels. Please direct your enquiries to our Live Chat service, which is available on our website and mobile app, or contact us via our designated support email (if provided). Our support team is trained to guide you through the process and ensure your request is correctly logged and addressed. We are here to help you manage your data with confidence.